Once we receive your order our goal is to dispatch your product as quickly as possible. For all our deliveries we use Australia Post. This means that deliveries to all major cities will be received within a few days of your order being placed. We are able to track our parcels so we can locate your parcel at all times. Sometimes, for reasons beyond our control packages may go missing, on the rare occasion that your order has not been received within seven days please contact us via email or phone.

Unfortunately occasionally parcels do get damaged in transit no matter what precautions we take or how we pack our products. If this does happen please contact us immediately upon receipt of goods.